Terms of Service

We are NaN Logic LLC (“Company,” “we,” “us,” “our”). We operate nanlogic.com, as well as any other related products and services that refer or link to these legal terms (the “Legal Terms”) (collectively, the “Services”), including NaNDesk, NaN Mesh, nan-forget, and nan-council.

You can contact us by email at legal@nanlogic.com or by mail to NaN Logic LLC, 8840 Mason Ave, Morton Grove, IL 60053, United States.

We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Legal Terms. You will be subject to the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.

Our Intellectual Property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the “Content”), as well as the trademarks, service marks, and logos contained therein (the “Marks”). Our Content and Marks are protected by copyright and trademark laws and treaties around the world.

Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable license to access the Services solely for your personal, non-commercial use or internal business purpose. No part of the Services and no Content or Marks may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

Your Submissions

By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services (“Submissions”), you agree to assign to us all intellectual property rights in such Submission. You are solely responsible for your Submissions and agree that they are original and do not violate any applicable law.

You and the Services agree that we may access, store, process, and use any information and personal data that you provide in accordance with our Privacy Policy. NaNDesk-specific terms:NaN Logic operates NaNDesk as a hosted service. Visitor messages you receive through the widget are routed through NaN Logic infrastructure to our AI sub-processor (OpenAI) using our API key, and the response is streamed back to the visitor in real time. NaN Logic retains per-day conversation counts (for billing and rate-limit enforcement) and any webhook delivery logs you configure; we do not persist raw visitor transcripts and do not use visitor content to train models. You act as the data controller for your visitors’ personal information; NaN Logic acts as your data processor for content transiently handled during inference and delivery. You are solely responsible for your deployment’s compliance with applicable data protection laws (including GDPR, CCPA, and any industry-specific regulations), for your own agreements with any connected third-party services (Zapier, email providers, calendar, webhooks), and for not using NaNDesk to collect any category of data prohibited in Section 4. NaNDesk includes technical safeguards (AI prompt rules and automated filters) designed to reject prohibited data types, but these safeguards are mitigations, not guarantees. In the event of a data incident involving your NaNDesk deployment, you and NaN Logic will cooperate on notification and remediation to the extent of each party’s respective access to the affected data.

By submitting Contributions through the Services, you grant us a non-exclusive, worldwide, royalty-free license to host, store, distribute, run through AI processing, and display your Contributions to provide the Services. You retain full ownership of your Contributions and all associated intellectual property rights.

We are not liable for any statements or representations in your Contributions. You are solely responsible for your Contributions and expressly agree to exonerate us from any responsibility regarding your Contributions.

By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you.

These Legal Terms shall remain in full force and effect while you use the Services. Without limiting any other provision of these Legal Terms, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Services to any person for any reason, including breach of any representation, warranty, or covenant contained in these Legal Terms or any applicable law or regulation.

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors.

You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services.

Informal Negotiations

To expedite resolution and control the cost of any dispute, the Parties agree to first attempt to negotiate any Dispute informally for at least 30 days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

Binding Arbitration

Any dispute arising out of or in connection with these Legal Terms shall be referred to and finally resolved by binding arbitration in the State of Illinois, United States. The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually.

To the full extent permitted by law: (a) no arbitration shall be joined with any other proceeding; and (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis; and there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public.

Exceptions to Arbitration

The following Disputes are not subject to arbitration:

• Any Disputes seeking to enforce or protect intellectual property rights
• Any Dispute related to allegations of theft, piracy, invasion of privacy, or unauthorized use
• Any claim for injunctive relief

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services.

You agree that we shall have no liability to you for any loss or corruption of any such data.

These Legal Terms and any policies or operating rules posted by us on the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision.

These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. If any provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions.

There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services.